Shipping & Returns
Shipping and Delivery
Every Krafters MaddHouse creation is prepared and packaged with care. Because many of my pieces are handmade or one of a kind, please review the information below before placing your order.
Processing Time~
Ready-to-ship orders are typically prepared within 3–5 business days.
Custom or made-to-order creations may require additional time. An estimated completion date will be discussed before your order is placed.
Processing time is the time needed to prepare your order and does not include the carrier’s delivery time.
Shipping~
Shipping costs and available delivery options will be shown during checkout.
Once your order ships, tracking information will be sent to the email address provided at checkout. Delivery dates are estimates and may be affected by weather, holidays, or carrier delays.
Please carefully check your shipping address before submitting your order. If you notice an error, contact me as soon as possible. Once a package has shipped, I may not be able to change or redirect it.
Delayed, Lost, or Marked-Delivered Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please contact me. I will help you review the tracking information and determine the appropriate next step with the shipping carrier.
Because many Krafters MaddHouse pieces are one of a kind, an identical replacement may not always be available.
I hope you love your Krafters MaddHouse creation! If something isn’t right, please contact me within 14 days of delivery.
To qualify for a return, the item must be unworn, unused, undamaged, and returned in its original condition and packaging. Please contact me before mailing anything back so I can provide return instructions.
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable. Approved refunds will be issued after the returned item has been received and inspected.
Items That Cannot Be Returned For safety reasons and because of the personal nature of handmade jewelry, the following items are not eligible for return:
• Worn or used jewelry
• Earrings
• Custom or personalized creations
• Altered or resized pieces
• Gift cards
• Clearance or final-sale items
Damaged or Incorrect Orders~
Please inspect your order when it arrives. If an item is damaged during shipping or you receive the wrong item, contact me within 3 days of delivery and include clear photographs of the item and packaging.
I will work with you to provide an appropriate repair, replacement, or refund. For one-of-a-kind creations, an exact replacement may not be possible.
Repairs~
Handmade jewelry sometimes needs a little care over time. If your jewelry needs a repair, please contact me with a photograph and a short description of what happened. Repair availability and cost will depend on the condition of the piece and whether the original materials are still available.
Refunds ~
If a refunds is issued, it may take 5 to 10 business days to receive.
Contact Me~
Questions about an order, return, or repair are always welcome. Please use the Contact Me page and include your name, order number, and a brief description of how I can help.
Thank you for supporting Krafters MaddHouse and the heart behind handmade creations. 💎💛